Getting Back to Basics: A Customer Service Tale
One hot summer day my daughter and I ventured to our local craft store with one mission in mind purchase velvet covered coloring panels called fuzzy.... read more »
The Resistant Customer: When Up-Selling Clashes With Down-Buying
A brilliant article appeared some years ago that represented an acute observation on the part of the author, Wilbur Schramm. The title of it was, The.... read more »

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